H&R Block · 8 hours ago
Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$101K/yr - $162K/yr
8+ years expH&R Block is dedicated to helping people and providing confidence in their financial decisions. The Program Manager will drive key strategic projects that enhance the Assisted channel experience for tax associates and clients, requiring strong project management skills and a proactive approach to delivering impactful results.
ConsultingRetailService IndustryTax Preparation
Hiring Manager
Kat M.
Responsibilities
Manage multiple projects simultaneously, ensuring timely delivery, adherence to scope, and alignment with strategic objectives
Lead the execution of strategic projects such as enhancing the Small Business experience within the Assisted channel and rolling out new systems or processes to H&R Block’s tax offices
Work closely with cross-functional teams to gather requirements, share insights, and ensure successful implementation of strategic initiatives
Identify opportunities for process improvements and implement best practices to enhance operational effectiveness, develop support plans for field leaders to lead through change
Conduct research and analysis to understand industry trends, client and associate needs, and potential areas for strategic initiatives
Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned from strategic projects
Engage with internal stakeholders to ensure alignment and support for strategic initiatives. Influence stakeholders at all levels to adopt and support strategic initiatives, ensuring alignment with organizational goals
Provide input into the training and support offered for teams involved in strategic projects to ensure successful adoption and execution
Identify and mitigate risks associated with strategic projects to ensure smooth implementation
Collaborate with leadership to establish KPIs and performance metrics for strategic projects and track progress towards achieving these goals
Qualification
Required
Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
8 years minimum related work experience
Program management experience leading large programs that involve significant business change
Demonstrated track record of establishing priorities and meeting deadlines
Advanced oral, written, and interpersonal communication skills
Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences
Experience leading and influencing in a matrix management environment
Strong critical thinking, collaboration, and continuous improvement mindset
Preferred
Master of Business Administration
Prior program/project experience
Formal project management certifications or training, or equivalent
Tax or financial industry background
Deep knowledge and experience in the Assisted Tax business within H&R Block
Benefits
Medical and prescription drug coverage
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Company
H&R Block
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Andy Phillips
Vice President - The Tax Institute at H&R Block
George Agurkis
Vice President, Government Relations
Recent News
2026-01-23
2026-01-17
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