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BS&A Software · 1 month ago

Implementation & Training Specialist

Muncie, IN

Full-time

Onsite

Mid Level

BS&A Software is a market-leading software organization seeking an Implementation & Training Specialist to support the implementation of their cloud-based ERP software for local governments and utility districts, primarily focusing on clients in Indiana. This role involves translating customer requirements into effective software solutions and supporting successful onboarding, while also providing training and outstanding customer support throughout the implementation process.

Financial ServicesGovernmentGovTechInformation TechnologyManagement Information SystemsSoftware

Comp. & Benefits

No H1B

Responsibilities

Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives

Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices

Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations

Develop user documentation and guidance materials for customers

Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously

Deliver outstanding customer support and address client concerns throughout the implementation process

Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists

Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Qualification

ERP systems configurationSaaS platformsCustomer facing skillsCommunication skillsProblem-solving

Required

Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience

Strong communication skills, both written and verbal, are essential

Excellent customer facing skills with the ability to simplify technical aspects for non-technical users

Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting

Ability to manage stress and anxiety levels in complex and fast paced environments

Valid driver's license