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Hemmersbach · 1 day ago

Field Service IT Technician

Little Rock, AR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. The role involves providing exceptional technical support to clients, ensuring satisfaction through timely and efficient service while managing equipment installations and troubleshooting. Candidates should possess strong customer service skills and be comfortable with long-distance driving.

Information ServicesInformation TechnologyService IndustrySoftware

Hiring Manager

Laura Olsen

Responsibilities

Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope

Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment

Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service

Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services

Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times