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Attio · 1 day ago

Solutions Engineer [Pre and Post-Sales] - Mid-Market

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

$160K/yr - $200K/yr

2+ years exp

Attio is on a mission to redefine CRM for the AI era, and they are seeking a Solutions Engineer to join their Customer Success team. The role involves guiding customers through pre-sales and post-sales processes, managing onboarding, and serving as a technical point of contact to ensure customer success and satisfaction.

Artificial Intelligence (AI)CRMInformation TechnologySaaSSoftware

Responsibilities

Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments

Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by

Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products

Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person

Consulting on general RevOps and GTM-tech best practices

Partner with Account Executives during the sales process to close our largest new business deals

Independently manage customer’s post-sale onboarding

Serving as the relationship owner for our top accounts

Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy

Qualification

B2B SaaS experienceSaaS software deploymentsAPI proficiencyNo-code developmentGTM Tech understandingCustomer relationship managementTechnical solutioningAdaptability

Required

2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale

Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products

Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech

Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success