Brown University Health · 1 month ago
Director of Quality and Safety-NPH
Newport, RI
Full-time
Onsite
Director/Executive
$131K/yr - $217K/yr
7+ years expBrown University Health is seeking a Director of Quality and Safety for their Newport Hospital. This role involves developing, directing, and evaluating comprehensive care transformation activities, overseeing quality and patient safety programs, and leading initiatives to enhance patient experience and operational excellence.
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Responsibilities
The director leads a highly skilled team of quality and patient experience specialists focused on meeting customer needs and exceeding their expectations
Oversees and reviews selected quality issues and provides guidance for staff to lead investigations of critical events
Assists with clinical root cause/FMEA team projects using methodologies and tools utilized at Brown University Health and facilitates development of corrective action plans when indicated; and oversight and monitoring as appropriate
Provides feedback reports to staff members and leadership
Assists and supports the development of reports submitted to regulatory and accrediting agencies including the Department of Health, the Joint Commission, others
Interfaces within the Care Transformation, Quality and Safety department as needed, and with other quality initiatives and committees as requested and necessary across Brown University Health
Directs the effective utilization of resources (e.g., people, financial, material, equipment) to meet established goals and objectives
Establishes departmental priorities to ensure activities support established organizational priorities and strategies
Oversees and reviews selected quality and service issues and provides guidance for staff to initiate improvement efforts for optimized performance
Provides feedback reports to staff members and leadership
Assists and supports the development of reports submitted to regulatory and accrediting agencies including the Department of Health, the Joint Commission, and others
Interfaces within the Brown University Health Care Transformation, Quality and Safety department as needed, and with other quality initiatives and committees as requested and necessary across Brown University Health
Directs the effective utilization of resources (e.g., people, financial, material, equipment) to meet established goals and objectives
Establishes departmental priorities to ensure activities support established organizational priorities and strategies
Provides oversight for document peer review activity in required tracking systems
Facilitates Medical Staff and system departmental performance improvement activities as needed
Participates in Medical Staff department meetings and serves as resource for the dissemination of information related to internal and external peer review requirements
Serves as a liaison to Brown University Health Medical staff departments for coordination of quality improvement actions involving patient care processes and physician processes
Promotes meaningful communication and performance improvement information among and between Brown University Health and the Medical Staff
Provides leadership to site and/or system-wide improvement teams using various performance improvement methodologies
Manages clinical and patient safety data needs and leads team(s) toward implementing successful improvement strategies
Monitors overall performance metrics for diagnostic populations as assigned, and for communicating with internal and external customers related to monitoring clinical patient safety and operational performance metrics as requested
Responsible for achieving improved performance in all areas of core measure and reported/monitored metrics
Works with hospital leaders to develop, measure, analyze, and implement process improvement initiatives, utilizing quality strategies scaled for efficiency and purpose
Collaborates with key stakeholders to identify data-driven solutions for improvement
Supports a culture of employee engagement to improve patient outcomes and deliver excellent care
Develops customer service training for onboarding and on-going training, as well as just-in-time curriculum content for new initiatives and for new staff members related to core quality functions
Works with hospital leadership to establish a robust patient experience program incorporating patient-centric programs founded in 'best-practice' models
Listening to the health consumer and creating innovative solutions for the diverse patient population leveraging the services at Newport Hospital
Assists the Vice President of Quality and Safety in planning activities to ensure dissemination of information for hospital-wide and system-wide improvement efforts
Directs the flow of relevant information to appropriate hospital and Brown University Health representatives and committees
Facilitates assessment and resolution of family/visitor issues
Establishes themselves as an expert resource for leaders, staff, and providers on patient relationship development and general clinical quality outcomes measurement
Serves as a liaison to the Brown University Health system quality improvement team and to the Newport Hospital Medical staff departments for coordination of quality improvement actions involving patient care processes and physician processes
Promotes meaningful communication and performance improvement information among and between Brown University Health and the Medical Staff
Facilitates and coaches staff leading teams working to improve performance
Coordinates and supports the implementation of improvement tactics in alignment with organizational priorities
Identifies and presents best practices and other tactics needed to improve performance
Presents, educates frontline staff and other key stake holders on tactics and execution
Monitors and makes suggestions to improve best practices and their integration into existing systems
Consistently applies and serves as a role model for the Brown University Health shared 'CARE' values of Compassion, Accountability, Respect and Excellence
Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct
Provides support and leadership for Brown University Health’s Quality Priorities service and treatment settings
Performs other duties as assigned
Qualification
Required
A bachelor's degree in nursing or healthcare related discipline is required
Master's degree in related healthcare field required
A minimum of seven (7) years of related experience is necessary, particularly in quality measurement and reporting systems, oversight over physician peer review programs, and process evaluation and improvement
Extensive knowledge of performance improvement systems and/or process improvement methods and standards
Effective project management skills are required
Must have experience with electronic health record applications and modules, Microsoft Office Suite (e.g., Word, Excel, Access, PowerPoint), other computer applications, database development, and outcomes management
Strong group facilitation and project management skills required
Ability to collaborate and lead various project teams
Solid written/verbal presentation, critical thinking and analytical skills required
Supervisory responsibilities for up to twenty professional and support staff. Includes selection, direction, and evaluation of work
Preferred
Six Sigma Black Belt certification or equivalent experience leading performance improvement projects preferred
CPHQ, CPPS, or other quality certifications preferred
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
H1B Sponsorship
Brown University Health has a track record of offering H1B sponsorships. Please note that this does not
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