City of New York · 1 month ago
Help Desk Associate
Long Island City, NY
Full-time
Onsite
Entry Level
$47K/yr - $53K/yr
1+ years expThe City of New York is dedicated to protecting and improving the health of NYC residents through various programs and services. The Help Desk Associate will provide support to Early Intervention providers, ensuring timely service delivery and resolving complex issues related to the program database.
GovernmentLegalPublic Relations
Responsibilities
Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow
Complete data entry activities for the timely submission of case information into appropriate program databases
Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities
Research and resolve billing issues using the program database and other available resources
Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes
Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
Complete special projects as assigned
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
One year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Benefits
A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
bloomberglaw.com
2026-01-02
2025-12-26
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