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Walgreens · 4 weeks ago

IT Support Specialist Distribution Center

Windsor, CT

Full-time

Onsite

New Grad, Entry Level

$21.24/hr - $31.25/hr

Walgreens is a leading pharmacy and health services company that serves nearly 9 million customers daily across its extensive network of stores. The IT Support Specialist at Walgreens will be responsible for the installation, troubleshooting, and repair of hardware and software, providing technical support, and maintaining networking systems within the distribution center.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices

Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels)

Troubleshoots as first level support any problems experienced by production equipment

Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner

Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs

Lifts and transports PC’s, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs

Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)

Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer

Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations

Qualification

Technical SupportPC Hardware KnowledgeNetworking TroubleshootingProprietary Software SupportMicrosoft WindowsMS Office SuiteNetwork Plus CertificationDatabase ManagementAnalytical SkillsInterpersonal SkillsProblem Solving

Required

High School Diploma/GED and previous experience in a technical support function

Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc

Knowledge of personal computer hardware and operating systems

Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer

Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment

Hours of support may require weekend, holiday and/or off-hours shift coverage

Preferred

Associate's Degree or technical degree

Bachelor's Degree

Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA

Experience at a distribution center or manufacturing environment

Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc

Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)

Experience building and maintaining databases (such as Web, Access and SQL)

Knowledge of network topologies

Experience coordinating service requests with appropriate IT team

Experience with operating production laser printers, such as OCE and Xerox, and thermal transfer printers

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)