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Fairfield Residential · 1 day ago

Resident Service Associate

Tiburon, CA

Full-time

Onsite

Entry Level

$22.18/hr - $25.09/hr

1+ years exp

Fairfield Residential is a leader in the multifamily housing industry, passionate about creating exceptional apartment living. The Resident Service Associate will provide outstanding customer service to residents, assist in the leasing process, and ensure a positive living experience for prospective and current tenants.

Asset ManagementConstructionReal Estate

Hiring Manager

Ryan Rowe

Responsibilities

Manage some aspects of the leasing process, including, but not limited to, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork

Conduct Skype tours by appointment as scheduled

Verify application information, including income, when needed

Forward applications to Community Manager for final approval

Ensure compliance of renter’s insurance policy

Create Magisto videos by request

Prepare resident move-in packets upon approval of application

Review and explain information to residents (i.e., gate cards, gate codes, lease, community policies and move-in inventory)

Send and collect move-in condition forms from residents

Respond to phone and emails, creating and following up with maintenance requests, and handling and/or escalating resident complaints

Assist in rent collections for delinquent rent

Contact residents to solicit and close resident renewals to include necessary renewal paperwork

Conduct post move in welcome calls, mid lease calls and service follow up calls

Maintain courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies

Check breezeways/hallways, laundry rooms, mailbox areas, common areas, and trash areas to ensure cleanliness and conformity to Fairfield property condition standards

Report property deficiencies to Community Manager or Maintenance Supervisor

Complete daily opening and closing of models, vacant show units and other amenities

Inspect apartments prior to move-in, ensuring that they are in move-in condition

Coordinate with the maintenance team to touch up or prepare units

Complete all marketing/advertising activities at the direction of the Community Manager

Complete weekly LRO market survey and monthly Yardi market survey

Assists with resident retention through renewal program and community events

Participate in company required training by established deadline

Comply with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws

Qualification

Customer serviceYardi softwareLeasing experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookCommunication skillsAttention to detailProblem-solving skillsOrganizational skillsTime-management skills