Hickory Point Bank · 2 months ago
Application Specialist
Decatur, IL, USA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expHickory Point Bank & Trust is a financial institution that values innovation and employee development. The Application Specialist role involves providing technical support, configuring application access, and assisting with cybersecurity efforts to ensure the smooth operation of banking applications.
BankingFinancial Services
Responsibilities
Provide knowledgeable support for Bank colleagues
Configure, monitor, and review application security access. Monitor, troubleshoot, and coordinate escalations for applications
Update and review system changes in accordance with policies and procedures
Author and maintain documentation for applications and services
Assist in preparing reports for audits and examinations
Support PC installations, upgrades, and troubleshooting tasks
Assist with user account maintenance, including password resets and access reviews
Participate in routine cybersecurity efforts, including malware scans and virus mitigations
Provide and document technical support for all Bank employees
Configure users with appropriate access to applications and modules
Assist with troubleshooting PC hardware and software
Create and maintain internal knowledgebase documentation for IT processes and procedures
Generate reports and walkthroughs to needs throughout the Bank
Support system patching and upgrades
Coordinate with vendors for advanced support on application specific issues
Assist with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals
Deliver hardware and software training to bank employees
Ensure all duties are performed in compliance with applicable laws, regulations, and bank policies
Other duties as assigned
Qualification
Required
Provide knowledgeable support for Bank colleagues
Configure, monitor, and review application security access. Monitor, troubleshoot, and coordinate escalations for applications
Update and review system changes in accordance with policies and procedures
Author and maintain documentation for applications and services
Assist in preparing reports for audits and examinations
Support PC installations, upgrades, and troubleshooting tasks
Assist with user account maintenance, including password resets and access reviews
Participate in routine cybersecurity efforts, including malware scans and virus mitigations
Provide and document technical support for all Bank employees
Configure users with appropriate access to applications and modules
Assist with troubleshooting PC hardware and software
Create and maintain internal knowledgebase documentation for IT processes and procedures
Generate reports and walkthroughs to needs throughout the Bank
Support system patching and upgrades
Coordinate with vendors for advanced support on application specific issues
Assist with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals
Deliver hardware and software training to bank employees
Ensure all duties are performed in compliance with applicable laws, regulations, and bank policies
Bachelor's degree in information systems or related field, or 5+ years of hands-on experience in IT
Extensive knowledge of common business productivity software applications
Strong troubleshooting and problem-solving skills
Ability to multi-task and adapt to changing priorities in a fast-paced environment
Able to work independently or collaboratively to meet deadlines
Excellent oral and written communication skills
Strong interpersonal, organizational, and presentation abilities
Effective coordination with team members, colleagues, and vendors
Able to establish and maintain professional working relationships
Dependable and accountable
Must be able to protect confidential information and sensitive projects
Prompt in responding to support-related emails, phone calls, and other communications
Preferred
Experience in installing, configuring, and troubleshooting applications used by financial institutions
Understanding of banking concepts and procedures
Experience with banking Core systems
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Group Term Life Insurance
Short Term Disability
Long Term Disability
Flexible Spending Account
Health Reimbursement Account
Paid Holidays
Paid Time Off
Volunteer Time
Bereavement Time
Employee Assistance Program
401(k) Retirement Plan
Company
Hickory Point Bank
Your time is valuable. Your dollars hard-earned. You don't invest without doing your homework – and neither do we.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase