AppsFlyer · 1 day ago
Customer Success Manager - NY
New York, United States
Full-time
Onsite
Mid Level
$125K/yr - $145K/yr
3+ years expAppsFlyer is a company that helps brands make informed choices through advanced measurement and data analytics technologies. They are seeking a Customer Success Manager to support a portfolio of Mid Market and Enterprise customers, focusing on driving client value realization and ensuring customer satisfaction through product adoption and proactive problem-solving.
AdvertisingAdvertising PlatformsAnalyticsApp MarketingBusiness IntelligenceDigital MarketingMobile AdvertisingPredictive AnalyticsSoftware
Responsibilities
Manage the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America
Lead onboarding, training, and enablement sessions to set customers up for long-term value realization through AppsFlyer products and solutions
Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction
Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals
Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations
Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive customer outcomes
Capture feedback and work closely with Product, R&D, and Support teams to drive improvements
Actively support renewal conversations and identify opportunities for feature adoption or account expansion
Collaborate with internal teams, including Sales, Product, and Support teams, to drive results
Qualification
Required
3–5 years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role
Strong relationship-building skills with experience handling multiple accounts
Clear and confident communicator across both technical and business audiences
Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world
Understanding of SDK's, API's and mobile attribution tools
Analytical thinker, comfortable working with data and turning insights into action
Proactive and solutions-driven with high personal ownership
Comfortable working in a fast-paced, multicultural, and evolving environment
Company
AppsFlyer
AppsFlyer is a data analytics company that provides deep linking and fraud protection technologies to help brands make business decisions.
1001-5000 employees
H1B Sponsorship
AppsFlyer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$293.1MKey Investors
Salesforce VenturesGeneral AtlanticQumra Capital
2020-11-24Series Unknown
2020-01-21Series D· $210M
2017-01-17Series C· $56M
Leadership Team
Oren Kaniel
CEO & co-founder
Reshef Mann
CTO & Co-Founder
Recent News
2026-01-07
solutionsreview.com
2025-12-19
Company data provided by crunchbase