HTC Global Services · 1 day ago
Salesforce Technical Lead/ Architect
Redford, MI
Full-time
Onsite
Senior Level, Lead/StaffHTC Global Services is seeking an experienced Salesforce Technical Lead to define the technical vision and drive the delivery of high-quality solutions on the Salesforce platform. In this leadership role, you will oversee the architecture and development of Service Cloud and OmniStudio implementations, ensuring they support critical captive finance operations while mentoring the team through complex challenges.
Information TechnologyInsuranceSoftware
Responsibilities
Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud
Own the technical delivery lifecycle, ensuring code quality, scalability, and performance
Architect and deliver the implementation of complex business processes using OmniStudio
Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes
Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware)
Establish and enforce best practices, coding standards, and comprehensive documentation
Conduct code reviews and mentor developers to foster technical growth within the team
Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms
Qualification
Required
Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing
OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity)
Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools
Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment
Education Required: Associate Degree
Preferred
Good to Have: Industry Focus: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending)
Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration
Certifications: Salesforce Certified OmniStudio Developer/Consultant. Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
Founded in 1990
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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