Principal Business Analyst jobs in United States
info-icon
This job has closed.
company-logo

Fidelity Bank ยท 2 months ago

Principal Business Analyst

positionMerrimack, NH
timeFull-time
remoteHybrid
seniorityLead/Staff
date8+ years exp

Fidelity Bank is seeking a Principal Business Analyst to enhance the customer communications journey by translating needs into actionable data solutions. The role involves collaborating with product leads, analyzing customer data, and ensuring successful deployment of digital products.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
badNo H1Bnote

Responsibilities

Requirements Gathering & Analysis
User Stories and Acceptance Criteria
Legal, Risk, and Compliance Review and Approval
Testing and Validation
Customer Rollout Strategy, Planning, and Execution
Customer Data and Feedback Analysis and Reporting

Qualification

Business analysisDigital product life cycleData visualizationAgile methodologyTableauPower BIJIRAConfluenceFigmaGoogle AnalyticsFinancial domain knowledgeAffinity for technologyStorytelling skillsCustomer-focused

Required

Bachelor's degree required
8+ years of business analysis experience delivering digital experiences to customers
Strong understanding of the digital product life cycle
Customer-focused with a passion to solve challenges through a data driven approach
Familiarity with tools like JIRA, Confluence, Asana, Trello for mapping user requirements, process maps and analysis documentation
Able to identify and document dependencies across cross functional teams
Strong story telling skills, conveying the vision and impact of digital solutions using data and visualization
Familiarity with industry standard design or prototyping tools like MIRO, Mural, Figma, Drawio, LucidChart is required
Experience working in an agile team required
An affinity for technology and stay up to date on industry innovations

Preferred

Expertise with Tableau, Power BI etc
Familiarity with NPS/CSAT scores, Adobe Analytics is an advantage
Experience with Product Analytics (Google Analytics, Pendo) is an advantage
Conceptual understanding of microservices, database concepts (relational, NoSQL, Snowflake), cloud platforms like AWS, Azure, GCP is an advantage
Having financial domain knowledge is a plus

Company

Fidelity Bank

twittertwittertwitter
company-logo
Fidelity Bank is a commercial bank providing services financial sercvices.
dateFounded in 1974
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
http://www.LionBank.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase