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athenahealth · 3 weeks ago

Director, HR Business Partner

Boston MA

Full-time

Onsite

Director/Executive

$153K/yr - $261K/yr

10+ years exp

athenahealth is a company focused on creating a thriving ecosystem for accessible and sustainable healthcare. The Director of HR Business Partner will serve as a strategic HR partner to the Executive Leadership Team, advising on talent strategy and organizational challenges within Customer Success, Sales, and Marketing functions.

Enterprise SoftwareHealth CareInformation TechnologyMedical

Responsibilities

Facilitate talent reviews and succession planning conversations with Customer Success, Sales, and Marketing ELT leaders, ensuring robust pipelines for critical commercial leadership roles

Advise on development moves, rotations, and proactive talent assessment to build bench strength for key revenue-generating and customer-facing roles

Facilitate organizational design processes and advise on structure options that support go-to-market strategy, customer experience objectives, and revenue growth

Counsel leaders on organizational implications of strategic decisions including market expansion, new business models, customer segmentation changes, and sales transformation initiatives

Drive regular organizational hygiene reviews across CS, Sales, and Marketing (talent distribution, performance trends, retention risks) with particular attention to high-performing revenue generators and customer relationship owners

Advise on team effectiveness, leadership team dynamics, and cultural alignment within and across commercial functions

Partner with leaders to diagnose and address organizational barriers to commercial performance and customer success

Serve as thought partner to CS, Sales, and Marketing ELT leaders on business decisions with significant people and organizational implications

Advise on talent implications of strategic initiatives and help leaders navigate organizational complexity inherent in customer-facing, revenue-generating functions

Challenge thinking and offer alternative perspectives on how to achieve business objectives through people and organizational strategies

Qualification

Strategic HR partnershipCommercial acumenOrganizational designTalent managementCompensation strategyAI tools in HRProfessionalismComfort in ambiguityCommunicationIntegrityRelationship building

Required

Ten or more years of progressive HR experience with demonstrated breadth across multiple HR verticals (e.g., talent acquisition, talent management, total rewards, organizational development, employee relations)

Proven track record as a strategic partner to senior leaders, with experience advising ELT-level stakeholders on complex talent and organizational challenges

Deep understanding of commercial business models, go-to-market strategies, and the unique talent dynamics of customer-facing, revenue-generating organizations

Strong understanding of compensation strategy and structures for commercial roles, including variable compensation plans, sales incentives, and how comp design drives behavior and business outcomes

Exceptional judgment about people and organizational dynamics, with strong pattern recognition developed through diverse HR and business experience

Demonstrated ability to disagree productively with senior leaders in ways that strengthen relationships and improve decision-making

Comfort operating in ambiguity and complexity, with the ability to help leaders navigate uncertainty without premature resolution

Ability to understand how talent and organizational decisions in one area impact other parts of the business, anticipating downstream implications and unintended consequences

Experience managing scope and accountability across multiple major organizations simultaneously

Demonstrated curiosity and capability in leveraging AI tools to enhance HR effectiveness, with the ability to identify opportunities for AI application in talent and organizational work

Track record of building credible, trust-based relationships with senior stakeholders and influencing without formal authority

High standard of integrity, professionalism, and discretion in handling sensitive and confidential information

Excellent communication skills, both verbal and written, with the ability to communicate complex ideas effectively to diverse audiences