Multi-Pak Packaging · 3 weeks ago
Customer Success Project Manager
Caldwell, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expMulti-Pak Packaging is focused on customer satisfaction and account growth, and they are seeking a Customer Success Project Manager (CSPM) to oversee a portfolio of clients. The CSPM will manage project timelines, coordinate between departments, and ensure the on-time delivery of goods while fostering strong relationships with customers.
Consumer GoodsManufacturingPackaging Services
Responsibilities
Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
Maintain regular communication with customers to review forecasts, PO timelines, and open action items
Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
Understand client goals, challenges, and priorities to ensure successful outcomes
Support account growth, client retention, and high customer satisfaction
Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Track and monitor monthly forecasts for assigned accounts
Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Qualification
Required
Bachelor's degree in Business, Project Management, Communications, or related field
2–5 years of experience in client facing roles with responsibilities in project and/or account management
Strong organizational and multitasking skills with the ability to manage multiple clients at once
Excellent written and verbal communication skills
Ability to build strong relationships and collaborate effectively with internal and external partners
Proficiency in Google Sheets
Excellent in Word, Excel & PowerPoint
Strives in a fast-paced environment with tight deadlines
Preferred
Experience in a manufacturing, packaging, supply chain, or production-focused environment
Knowledge of supply chain processes, material planning, or production scheduling
Company
Multi-Pak Packaging
Multi-Pak Packaging is a contract packager offering an array of services to bring ideas to market creatively and cost-effectively.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Culligan
President/CEO/Owner
Debbie Culligan
CMO Multi-Pak Packaging, a woman, minority owned company.
Company data provided by crunchbase