Senior Director, Operations jobs in United States
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Affirm · 1 day ago

Senior Director, Operations

positionLos Angeles, CA
timeFull-time
remoteHybrid
seniorityDirector/Executive
money$253K/yr - $323K/yr
date15+ years exp

Affirm is a company focused on reinventing credit to provide consumers with flexible payment options. They are looking for a Senior Director of Operations to lead their global Operations team, responsible for developing and executing operations strategies and optimizing operational outcomes to enhance customer experiences.

Financial ServicesFinTechLendingPayments
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization wide Objectives and Key Results
Enable accurate performance monitoring of Affirm’s operations with appropriate alerting and rapid remediation when performance deviates from organizational goals
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences
A successful leader will be highly collaborative and partner with many cross-functional stakeholders including:
Engineering & Analytics in the development, deployment, and operation of our products, services, and tooling
Product, Finance, & Analytics to directly influence product strategy and roadmaps, reinforce an analytical and data driven culture, and drive development of our company wide OKRs and budget as part of Affirm’s planning process
Legal & Compliance to identify and implement strategic changes that generate efficiencies and drive better customer and merchant experiences while ensuring the teams adhere to regulatory and compliance requirements
Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems
Systematically handle all aspects of servicing and fraud operations for consumers and merchants

Qualification

Operations strategy developmentCustomer servicing experienceFraud operations managementStrategic workforce managementData-oriented analysisTeam leadershipCross-functional collaborationAgilityResults-driven mindsetProblem-solvingAdaptability

Required

At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment
Experienced in engaging with executives, board members, and regulators
Demonstrated ability to be able to consistently develop a comprehensive strategy
Led a team of 100+ operational individuals with proven experience scaling and building teams
Morally aligned with our vision and mission
Extremely data-oriented and analytical
Strategic and dynamic mindset to drive strategy
Results driven, forward thinking mindset with ability to problem-solve complex issues
Thrives in a fast-paced and innovative environment

Preferred

Experience in high-growth, technology driven companies, with financial services or regulated industries preferred

Benefits

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Company

Affirm

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Affirm is a financial technology services company that offers installment loans to consumers at the point of sale.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.affirm.com

H1B Sponsorship

Affirm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (96)
2023 (133)
2022 (179)
2021 (132)
2020 (57)

Funding

Current Stage
Public Company
Total Funding
$7.57B
Key Investors
New York Life InsuranceSixth StreetPGIM Fixed Income
2025-10-31Post Ipo Debt· $750M
2024-12-17Post Ipo Debt· $800M
2024-12-13Post Ipo Debt· $4B

Leadership Team

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Max Levchin
Founder & CEO
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Robert O'Hare
Chief Financial Officer
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Recent News

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Company data provided by crunchbase