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HCA Healthcare · 1 day ago

Consulting Provider Solutions Specialist

Henderson, NV

Full-time

Onsite

Mid, Senior Level

$89K/yr - $151K/yr

5+ years exp

HCA Healthcare is an organization that prioritizes the investment in its team members. The Consulting Provider Solutions Specialist serves as a resource and subject matter expert for the implementation and support of ambulatory electronic health record (EHR) systems, ensuring effective utilization and training for healthcare providers.

BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care

Responsibilities

Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions)

Provides Training and Second level support for dictation and voice recognition technologies

Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices

Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&S standards and guidelines

Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies

Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points

Works with integrated support teams to address software functionality, content, and defect resolution updates

Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting

Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactively identified and addressed

Provides direct support of ambulatory EHR solutions to physician practices

Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed

Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics

Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests

Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests

Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed

Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives

Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable

Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community

Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access

Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices

Promotes system security, information protection, and patient confidentiality and helps ensure compliance

Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support

In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies

Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system

Contributes to Corporate, Division, and Market strategic planning with regard to physician product lines and ambulatory EHR technologies

Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems

Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems

Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers’ and practice staff initial and ongoing training

Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs

Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency

Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base

Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners

Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions

Effectively communicates with customers, maintaining positive body language with confidence and patience

Follows up, post issue resolution, to complete customer service cycle

Seeks feedback though customer interaction to identify areas of improvement

Qualification

Ambulatory EHR implementationCustomer serviceProject managementTrainingSupportWorkflow analysisSales skillsTechnical skillsProblem analysisLeadershipCommunication skills

Required

The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR)

Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills

Works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology

Requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals

Assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies

Ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies

Responding to, triaging, and delivering seamless coordination for provider support needs

Maintaining collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies

Understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows

Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions)

Provides Training and Second level support for dictation and voice recognition technologies

Plans, organizes, and independently conducts ambulatory EHR optimization efforts

Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&S standards and guidelines

Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies

Supports and assists with testing of ambulatory EHR functionality

Works with integrated support teams to address software functionality, content, and defect resolution updates

Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting

Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactively identified and addressed

Provides direct support of ambulatory EHR solutions to physician practices

Documents interactions with physician practices to confirm needs are met

Coordinates provider and practice service requests and incident resolutions through the Division Service Desk

Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests

Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests

Analyzes and provides hands-on support for moderate to complex inquiries

Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives

Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable

Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community

Possesses a mature understanding of system access and information protection standards and processes

Collects and routes non-standard access requests to governing teams for consideration

Promotes system security, information protection, and patient confidentiality and helps ensure compliance

Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support

In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows

Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system

Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems

Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems

Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials

Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs

Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency

Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base

Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead

Partners with practice, market, division and Corporate colleagues to enable a successful physician experience

Effectively communicates with customers, maintaining positive body language with confidence and patience

Follows up, post issue resolution, to complete customer service cycle

Seeks feedback though customer interaction to identify areas of improvement

Preferred

Proficiency in clinical applications, ambulatory EHR preferred

College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company

HCA Healthcare

Glassdoor3.3

HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.

Founded in 1968

Nashville, Tennessee, USA

10001+ employees