Apply on Employer Site

CFG Merchant Solutions · 1 day ago

2025 Senior IT Support Specialist

New York, NY

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

CFG Merchant Solutions, LLC is a rapidly growing alternative finance company that provides working capital to small and medium-sized businesses throughout the US. They are seeking a Senior IT Support Specialist to manage day-to-day end-user support in a multi-site Windows environment, troubleshoot complex issues, and assist with IT projects and process improvements.

FinanceFinancial ServicesSmall and Medium Businesses

H1B Sponsor Likely

Responsibilities

System Administration: Assist with managing and maintaining servers, workstations, and enterprise applications. Perform system updates, patches, and backups. Perform routine updates of Windows and associated applications. Resolve alerts on system configurations, such as Windows Defender and, firewall

Security and Compliance: Ensure adherence to security policies and compliance standards. Assist with vulnerability assessments and remediation

Project Participation: Support IT infrastructure upgrades and deployments. Collaborate on cloud migration, virtualization, and automation initiatives

Documentation & Training: Maintain accurate technical documentation. Mentor junior IT staff and provide user training when needed

SharePoint Intranet: Manage SharePoint and the intranet environment across the enterprise

End User Technical Support: Handle end user technical support cases daily on-site and via TeamViewer remote control. Set up and deploy new workstations and laptops as needed

Occasional travel

Qualification

Azure servicesActive Directory managementWindows GPOsBasic networkingSonicWALL firewallsSharePoint integrationMentoring junior staffCustomer interactionTechnical documentation

Required

Experience working directly with end users

Basic hardware and software setup of Dell workstations and laptops

Pleasant attitude and friendly customer interaction personality

Assist with managing and maintaining servers, workstations, and enterprise applications

Perform system updates, patches, and backups

Perform routine updates of Windows and associated applications

Resolve alerts on system configurations, such as Windows Defender and firewall

Ensure adherence to security policies and compliance standards

Assist with vulnerability assessments and remediation

Support IT infrastructure upgrades and deployments

Collaborate on cloud migration, virtualization, and automation initiatives

Maintain accurate technical documentation

Mentor junior IT staff and provide user training when needed

Manage SharePoint and the intranet environment across the enterprise

Handle end user technical support cases daily on-site and via TeamViewer remote control

Set up and deploy new workstations and laptops as needed

Occasional travel

Preferred

Experience with Azure services such as EntraID, Sentinel, and Intune

Basic networking experience in a multi-VLAN environment

Experience maintaining Windows GPOs for security and automated software deployment

Experience with Hubley software integration with SharePoint

Active Directory management experience in a multi-site environment

Experience with SonicWALL firewalls

Ability to create end-user-friendly technical how-to knowledge base articles

Experience with SOC2 audits

Company

CFG Merchant Solutions

CFG Merchant Solutions is a finance and alternative funding platform that focus on providing capital access.

Founded in 2015

New York, New York, USA

11-50 employees

https://cfgmerchantsolutions.com

H1B Sponsorship

CFG Merchant Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)