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State Farm Agent · 4 weeks ago

Customer Service Representative - State Farm Agent Team Member

Miami, FL

Full-time

Onsite

New Grad, Entry Level

State Farm Agent is seeking an outgoing, career-oriented professional to join their team in Miami, FL. The role involves building and developing customer relationships to promote various State Farm products, including auto, home, and life insurance.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Establish customer relationships and follow up with customers, as needed

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Use a customer-focused, needs-based review process to educate customers about insurance options

Work with the agent to establish and meet marketing goals

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

Qualification

Sales goals/quotasPropertyCasualty licenseLifeHealth licenseCustomer serviceBilingual - SpanishTeam environmentMulti-taskingComputer functionsWindows applicationsInterpersonal skillsCommunication skillsOrganizational skillsSelf-motivatedDetail orientedProblem solving

Required

Successful track record of meeting sales goals/quotas preferred

Interest in marketing products and services based on customer needs

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Experience in a variety of computer applications, particularly Windows

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)