The Phoenix Group · 1 week ago
Customer Service Lead
Los Angeles County, CA
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expThe Phoenix Group is dedicated to providing exceptional customer service and administrative support. They are seeking a Customer Service Lead to manage a team, ensuring high-quality service delivery and fostering a collaborative environment.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Sarah K.
Responsibilities
Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualification
Required
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customer service and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
Administrative experience, preferably within a professional services or corporate setting
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase