Arisa Health · 3 weeks ago
Bilingual Customer Service Representative - Springdale
Springdale, AR
Full-time
Onsite
Entry Level
1+ years expArisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. They are seeking a Bilingual Customer Service Representative who will ensure the efficient intake of new and returning clients while providing supportive communication in both English and Spanish.
Child CareHealth CareHospitalityMedicalMental HealthTherapeutics
Responsibilities
Accurate and complete data collection to prepare and maintain client records
Accurate maintenance of fee agreements
Updating eligibility
Ensuring that needed pre-certifications and authorizations are in place
Reconciling reports within the Electronic Medical Record
Working with therapists and other staff members on problems related to weekly reports and billing issues
Timely answering of all phone calls and inquiries from clients or other staff members
Providing interpreting services for Arisa associates who are working with Spanish-speaking clients and their family members
Qualification
Required
Fluently communicate in both English and Spanish
A high school diploma or equivalent is required
Timely answering of all phone calls and inquiries from clients or other staff members is required
Accurate and complete data collection to prepare and maintain client records
Accurate maintenance of fee agreements
Updating eligibility
Ensuring that needed pre-certifications and authorizations are in place
Reconciling reports within the Electronic Medical Record
Working with therapists and other staff members on problems related to weekly reports and billing issues
Providing interpreting services for Arisa associates who are working with Spanish-speaking clients and their family members
Preferred
One year of experience in a related field is preferred
Benefits
Medical/Dental/Vision
401(k)/Roth plan with matching
Healthcare Savings Accounts
Paid Time Off and Holidays throughout the year
Company sponsored Whole Health programs designed to recharge our teams.
Company
Arisa Health
Arisa Health provides outpatient, therapeutic foster care, counseling, substance abuse recovery inpatient, and mental health services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.25MKey Investors
Willard and Pat Walker Charitable Foundation
2023-07-10Grant· $1.25M
Leadership Team
Laura Tyler
Chief Executive Officer
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