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Greater Chicago Food Depository · 1 day ago

Senior Director of Donor Engagement and Operations

Chicago, IL

Full-time

Hybrid

Director/Executive

7+ years exp

Greater Chicago Food Depository is seeking a Senior Director of Donor Engagement and Operations to oversee functions that secure funding to support their mission to end hunger. The role involves leading donor cultivation, strategy planning, and development operations, while collaborating with various teams to enhance donor engagement and stewardship programs.

FamilyFood and BeverageFood DeliveryService Industry

Responsibilities

Lead an innovative comprehensive cultivation and stewardship program to increase donor engagement and retention by deepening mission engagement

Refine and develop cross department systems and processes that support all aspects of fundraising

Provide oversight to the moves management system and donor research

Provide leadership and management to donor operations including gift processing, acknowledgement, and analytics to help inform fundraising strategies across the department

Provide leadership to the development and reporting of key performance indicators

Supervise a team of nine, including four direct reports

Build a stewardship and cultivation program to create a framework to ensure the development team has the systems, processes, and workflows to effectively steward/cultivate donors across all areas of giving

Continually collaborate with colleagues across the Development, Marketing, Community Impact, Policy, Advocacy & Community Engagement teams to enhance comprehensive cultivation and stewardship offerings for donors

In concert with team leaders oversee a robust cultivation program supporting both in person, online, and virtual engagement opportunities

Collaborate with the CPO and Technology & Infrastructure team to implement and maintain the system, data, tools and assets to assist relationship managers with pipeline development, management and tracking

Be knowledgeable of program budgets and funding needs, as well as keeping a pulse on ongoing program developments, learnings, successes and challenges

Understand organization’s key priorities and be able to translate into fundraising objectives/goals in partnership with the CPO and development leadership

Support the development of individual development team workplans and track key performance indicators across the development department

Act as thought-partner to harness data to inform fundraising plans, identify new ideas, scan for best practices and drive continuous improvement within development

Develop and leads the implementation of streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue/cash forecasting, and report development

Encourage cross team collaboration across the entire donor pipeline

Supervises Senior Manager, Prospect Development and Analytics, providing leadership and support of department moves management programs, data acquisition activities, prospect and portfolio development and related activities

Analyze with input from SDCFO and SDSG and recommend a continual refinement of the CPO’s donor portfolio to maximize impact for the organization

Collaborate with other development department leaders to define and modify key metrics and indicators of successful donor engagement

Provides strategic guidance and oversight to the data management and gift processing teams

Supervises the Senior Manager, Development Operations and collaborates on key decisions related to data management, acquisition, research and analysis

Qualification

Development OperationsDonor CultivationData AnalysisChange ManagementStrategy DevelopmentMS Office ProficiencyDevelopment Database ExperienceTeam ManagementInterpersonal SkillsWritten CommunicationOral CommunicationPresentation SkillsNegotiation SkillsOrganizational SkillsAdaptabilityCollaboration