First Solar · 1 day ago
Specialist- IT I USA (C Crew/ AM Shift)
Gaffney, SC
Full-time
Onsite
Mid Level
$23.03/hr - $32.21/hr
3+ years expFirst Solar is a leader in solar energy solutions, and they are seeking a Specialist- IT I to provide support, operations, and maintenance services to various departments including R&D and manufacturing. The role involves ensuring customer productivity through effective problem-solving and technical support, while maintaining operational excellence in established processes.
Clean EnergyManufacturingSolar
Responsibilities
Support VMware VDI Horizon software and deploy VDI instances if applicable
Deploy and configure Teradici terminals for VDI in MFG and Office environments if applicable
Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity
Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction
Provide LAN Administration duties such as account administration, and rights assignment
Build and maintain server environments, both VMWare as well as physical servers
Maintain, update and configure appropriate network Layer 3 devices and monitor / report status of devices as appropriate
Monitor and maintain the local file server backups and manage the data retention in accordance with the policy
Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems
Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems
Defines, documents and carries out small projects or sub-projects (typically less than six months, with limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team, actively participating in all phases
Identifies, assesses and manages risks to the success of the project
Prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, providing regular and accurate reports to stakeholders as appropriate
Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances
Ensuring that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded
Assists with the collection of safety assurance evidence, undertaking all work in accordance with agreed safety, technical and quality standards, using appropriate methods and tools
Documents the results of hazard and risk analysis activities
Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client
Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures
Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated
Provides assistance to users in a professional manner following agreed procedures for further help or escalation
Maintains accurate records of user requests, contact details and outcomes
Contributes to the development of installation procedures and standards
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
Produces and analyses registers and histories of authorized assets (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location
Ensures that there are no unauthorized assets such as unlicensed copies of software
Assesses, analyses, develops, documents and implements changes based on requests for change
Identifies and resolves issues with applications, following agreed procedures
Uses application management software and tools to collect agreed performance statistics
Carries out agreed applications maintenance tasks
Assists in database support activities
Assists in investigation and resolution of network problems
Assists with specified maintenance procedures
Ensures that incidents and requests are handled according to agreed procedures
Ensures that documentation of the supported components is available and in an appropriate form for those providing support
Creates and maintains support documentation
Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services
Examine records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology or related field or equivalent years of work experience
3 years Information Technology, customer service, or related discipline preferred
Excellent customer service and interpersonal skills
24/7 MFG and/or R&D Computer Support (Hardware/Software)
Ability to follow guidelines as well as to help others interpret policy
Vendor support, technical standardization and communication
Automated computer backup maintenance
IT MFG and/or R&D project support, network support, process planning and documentation
Thorough understanding of support operations and maintenance processes
Able to determine types of equipment to be used in performing work functions
Capable of determining work techniques to perform needed duties
Must be able to apply systems analysis techniques and procedures to determine hardware needs
Must be able to develop and modify computer systems based on user design specifications
Excellent organizational skills
Ability to be self-sufficient and work with little supervision
Strong oral and written communication skills (technical and non-technical)
Demonstrated problem-solving skills
Ability to maintain a high level of customer trust and confidence in the group's knowledge of and concern for customers' needs. Will require the handling of some confidential information
Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards
Broad range of networks, server, storage and desktop knowledge is highly desirable, including: OS: Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, OSX (including Parallels) Android and iOS
Applications: MS Office 2007, 2013, 2016, IE, Chrome, Custom Application experience preferred
Network TCP/IP, WINS, DNS, DHCP
Travel Required as needed
On-call and/or work outside of normal business hours may be required
Company
First Solar
First Solar manufactures thin film photovoltaic modules and provides PV power plants and supporting services.
5001-10000 employees
H1B Sponsorship
First Solar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (34)
2023 (19)
2022 (15)
2021 (7)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.17BKey Investors
U.S. International Development Finance CorpMizuho Corporate Bank
2023-07-06Post Ipo Debt· $1B
2021-12-07Post Ipo Debt· $500M
2021-04-01Undisclosed
Leadership Team
Mark Widmar
CEO
Angela Younes
Office Manager/Assistant to the CTO
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase