Pride Health ยท 3 weeks ago
Technical Content Designer
Shelton, CT
Contract
Hybrid
Senior Level
$45/hr - $56/hr
7+ years expPride Health is a global science and technology company known for providing analytical instruments and laboratory services. They are seeking a Technical Content Designer who will develop intuitive web-based help content for laboratory instrument systems, focusing on clear communication and exceptional customer experiences.
Health CareHuman ResourcesInformation Technology
Hiring Manager
Rob Van Riet
Responsibilities
Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles
Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment
Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience
Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness
Ensure the help product adheres to established brand guidelines, style guides, and internal standards
Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles
Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle
Qualification
Required
Bachelor's degree required in Technical Communication or a science/engineering related discipline
Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies
Mid to expert level experience using MadCap Flare and the associated suite of products
Ability to integrate and optimize the use of AI within technical communication workflows
Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences
Familiarity with embedding multimedia into web-based help content
Experience implementing meta tags and structured content focused on providing key information to an AI chatbot
Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment
Exceptional time management and organization skills with proficiency managing and tracking projects using Jira
Highly detail oriented with excellent problem solving and communication skills
Native level fluency in written and spoken English
7-10 years experience in a relevant area
Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
MADcap Flare (Strong proficiency in Madcap Flare)
Intermediate Jira skills (used daily to access assignments)
Strong communication skills orally, verbally and written (ENGLISH)
Life sciences/Engineering environment
Biotech or technical communication background
Science industry experience
Preferred
Experience creating documentation specifically for an AI chat bot
Strong Requirements gathering
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
Company data provided by crunchbase