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Builders FirstSource · 1 day ago

Inside Sales Representative II

Dickinson, ND

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

Builders FirstSource is America’s largest supplier of building materials and services to the professional market. The Inside Sales Representative II role focuses on providing sales and customer service support to retail and contractor customers, ensuring customer satisfaction, and expanding business opportunities.

Building MaterialManufacturingReal Estate

Responsibilities

Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices

Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system

Schedules the production and delivery of orders with store operations

Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers

Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction

May participate in coordinating and conducting customer workshops

Provides assistance to less experienced Inside Sales Representatives

May assist with store housekeeping, signage, stocking, inventory control and other related activities

Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals

Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals

Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures

Carries out other duties as assigned

Qualification

Sales techniquesCustomer serviceProduct knowledgeOffice Suite proficiencyDetail orientationInfluencing skillsMaterial handling equipmentVerbal communicationWritten communication