Kiss Products, Inc. · 2 days ago
IT Help Desk Support
United States
Full-time
Remote
New Grad, Entry Level
$19.25/hr - $36.55/hr
0+ years expKiss Products, Inc. is seeking an IT Help Desk Associate to provide support and technical assistance to customers using various computer systems. The role involves troubleshooting issues, guiding customers through problem-solving, and managing IT assets and software installations.
Consumer GoodsCosmeticsManufacturing
Responsibilities
Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to IT team
Identify and suggest possible improvements on procedures
Install MS office s/w products and manage accounts
Manage company phone system
Install Windows 7 & 10 and manage accounts
Support Sales Apps on PC, MAC, and Mobile devices
Manage IT assets thru IT Management Systems
Other IT related tasks given by managers
Qualification
Required
BS/BA in IT, Computer Science, or relevant field
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
MS office (Word, Excel, PowerPoint, Access) skills
Proficiency in English and Korean
Bachelor of Science (B.S): Computer and Information Science
Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field
Microsoft Computer
English
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Company
Kiss Products, Inc.
We’re KISS Group, the innovative global leader in beauty care.
501-1000 employees
H1B Sponsorship
Kiss Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2023 (7)
2022 (7)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetic Industry Magazine
2025-11-01
2025-10-15
Company data provided by crunchbase