Wingz ยท 3 weeks ago
Business Operations & Strategy Manager (Fully Remote, U.S. Only)
United States
Full-time
Remote
Mid Level
3+ years expWingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). The Business Operations & Strategy Manager will help scale the NEMT marketplace, improve performance in key states, and drive cross-functional projects to enhance core metrics.
Internet
No H1B
Responsibilities
Own core KPIs for assigned states and partners (driver activations, active drivers, trip completion, on-time performance, and basic unit economics)
Look at supply and demand dynamics by market and recommend where and how we should invest to grow
Map the full funnel from applicant to consistently active driver and identify bottlenecks or drop-off points
Partner with Market Associates and Support to design outreach, nudges, and process changes that increase conversion of metrics
Run simple experiments, track impact using existing reports or dashboards, and turn what works into repeatable playbooks
Deep dive into late trips, cancellations, and no-shows to find root causes across drivers, routing, and operations
Propose and help implement changes to routing, routing rules, incentives, or communications that improve reliability
Take messy, ad-hoc workflows and turn them into clear SOPs, checklists, and simple operating cadences
Drive cross-functional projects end to end: define the problem, align stakeholders in Slack and Zoom, execute, and report back on results
Help run weekly and monthly business reviews, bringing clarity and recommendations instead of just raw data
Qualification
Required
3+ years of experience in one or more of the following: Marketplace or operations roles (rideshare, delivery, logistics/transportation, healthcare)
Strategy and Operations or Business Operations at a high-growth company
Management consulting or banking with a strong operator mindset
Comfortable working with numbers and data, especially in Google Sheets or Excel. You can pull existing reports, do basic analysis, and interpret trends without needing a data team
Experience creating, adjusting, and improving dashboards or recurring reports
Proven ability to turn ambiguous problems into structured plans and executed projects
Excellent written communication skills; comfortable driving alignment through Slack messages, short docs, and summaries
High comfort in a fast-paced, remote, Slack-heavy environment with shifting priorities
A bias toward action - you surface issues early and come with a proposed solution or at least a clear next step
Preferred
Experience in NEMT, healthcare transportation, or other regulated industries
Experience in rideshare or marketplaces (for example Uber, Lyft, DoorDash, Instacart, or similar)
Prior experience mentoring or informally leading others and interest in growing into a people manager
Benefits
100% remote work culture within the United States.
Competitive compensation and benefits with room to grow as we scale.
Company
Wingz
Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT).
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Randy Wang
CEO
Geoff Mathieux
Co-Founder
Company data provided by crunchbase