Advance Auto Parts · 1 month ago
Virtual eCommerce Phone Support Operator
United States
Full-time
Remote
New Grad, Entry Level
$13.50/hr - $17/hrAdvance Auto Parts is a leading automotive aftermarket retailer, and they are seeking a Virtual eCommerce Phone Support Operator to provide exceptional service to customers and store team members. This role involves answering calls, processing orders, and resolving customer inquiries while maintaining high standards of customer satisfaction.
AutomotiveRetail
Responsibilities
Maintains composure while de-escalating customer issues
Maintains and updates customers information in a case management system
Close sales, upsell and process credit card payments
Provide first level website technical support
Follows up on outstanding items to issue completion
Document each customer interaction in a case management system
Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
Provide guidance through the Advance Auto Parts online shopping experience
Work with external shipping contractors to assist customers with domestic issues and claims
Address and resolve post-order questions regarding shipping, billing, and delivery
Partner with other departments and store team members to resolve customers concerns
Responsible for working incoming cases
Provide knowledgeable answers to questions about products, pricing and availability
Maintain Advance Auto Parts product and policy knowledge
Notify business partners of errors on the website
Complete training courses by company set due date
Qualification
Required
Excellent written communication skills
Must be able to multi-task
Typing speed of at least 45 words per minute
Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts
Must be available to work weekends and holidays
Must thrive and be adaptable to an ever-changing fast pace environment
Regular, dependable attendance and punctuality
Demonstrated ability to work well with other departments, peers and business partners
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Must be available to attend entire paid training class
Pass Background Check
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role
Benefits
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Opportunity for overtime
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Company
Advance Auto Parts
Advance Auto Parts is the largest automotive aftermarket parts provider in North America, serves both the professional installer.
Founded in 1932
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95B2025-07-28Post Ipo Debt· $1.95B
2001-11-29IPO
Leadership Team
Shane O'Kelly
President and Chief Executive Officer
Ryan Grimsland
Executive Vice President & Chief Financial Officer
Recent News
2026-01-24
The Motley Fool
2026-01-19
2026-01-16
Company data provided by crunchbase