Nooks · 1 month ago
Customer Success Manager, Commercial
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $125K/yr
2+ years expNooks is an AI Sales Assistant Platform that automates busywork for sales reps. The Customer Success Manager will ensure customers maximize their value from Nooks by onboarding new clients, analyzing usage metrics, and supporting the customer journey.
Artificial Intelligence (AI)Information TechnologyProductivity ToolsSales Automation
Responsibilities
Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
Monitor customer health metrics and develop proactive plans to address areas of concern
Assist with Technical Support for your customers as needed
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently
Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met
Qualification
Required
Sales domain expertise and experience working with GTM stakeholders is critical
2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
1+ years of SDR experience
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits
Equity
Generous perks
Comprehensive benefits
Company
Nooks
Nooks is an applied AI lab that powers modern sales teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
Kleiner PerkinsLachy GroomTola Capital
2024-10-22Series B· $43M
2024-04-24Series A· $22M
2021-07-14Seed· $5M
Leadership Team
Daniel Lee
Co-Founder, CEO
Recent News
2025-11-19
Crunchbase News
2025-09-03
Company data provided by crunchbase