The University of Texas at Austin · 1 month ago
Senior Desktop Support Specialist, Texas McCombs
Austin, TX
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
3+ years expThe University of Texas at Austin is a leading educational institution, and they are seeking a Senior Desktop Support Specialist for the Texas McCombs School of Business. This role involves providing system-level administration and support for the workstation fleet, networking, and security, while ensuring effective user support and adherence to information security best practices.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Provide in-person user support and hardware troubleshooting for Windows, macOS and related software
Administer the Computer Lifecycle Management Program
Implement and enforce information security and industry best practices for end-user devices and peripherals
Provide basic network management and troubleshooting in coordination with the campus-level network support team
Assist with inventory management and the performance of annual equipment inventory
Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records
Collaborate effectively with team members on various projects and departmental initiatives
Offer customer application consulting, evaluation, and recommendations
Assist with the management of the Service Desk as needed
Qualification
Required
Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy
Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS
Knowledge of ITSM and ITIL concepts and practices
Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation
Core understanding of information security best practices and networking fundamentals
Ability to work independently with minimal supervision and as part of a team
Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision-making, problem-solving, and critical thinking skills
Preferred
Bachelor's degree in a relevant field and more than three years of experience
Relevant certifications and/or professional development education
Tier 2 and 3 desktop support experience
Experience managing a computer lab environment
Understanding of PowerShell scripting fundamentals
Ability to manage multiple tasks and projects with tight deadlines
Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels
Benefits
Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
Crunchbase News
2025-12-16
Crunchbase News
2025-11-06
2025-02-18
Company data provided by crunchbase