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VC3 · 3 weeks ago

IT Field Engineer I

Fort Worth, TX

Full-time

Onsite

Entry Level

2+ years exp

VC3 is a company dedicated to providing IT solutions to municipalities and organizations across the United States and Canada. In this role, you will provide hands-on support at client sites, resolving technical issues across hardware, software, and networks, while ensuring client success through timely resolution and communication.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator

Install and set up new computer hardware, software and peripherals

Troubleshoot and resolve onsite issues related to workstations and printers

Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix

Educate and guide VC3 clients on technical standards and best practices

Identify recurring issues and initiate problem tickets for them

Make recommendations to the VC3 team for improvements of supported hardware and software

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients

Participate in the on-call rotation (1 week every 3-4 months)

Additional duties as assigned

Qualification

Windows Client Operating SystemsMicrosoft/Office 365TCP/IPDHCPDNSVirusSecurityTechnical SupportProblem SolvingTeam CollaborationCommunication Skills

Required

Candidates must be based in DFW, Texas

Full-time access to a vehicle, a valid driver's license, and no driving restrictions

Business class insurance for the vehicle if residing in Canada

2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3

2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS

Participate in the on-call rotation (1 week every 3-4 months)

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment