LeagueApps · 18 hours ago
Customer Support Specialist
New York, New York
Full-time
Onsite
Entry Level
$51K/yr - $77K/yr
1+ years expLeagueApps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow. The Customer Support Specialist plays a critical role in shaping the experience partners have with LeagueApps by providing guidance, troubleshooting issues, and capturing customer insights to enhance the partner experience.
LocalSaaSSmall and Medium BusinessesSoftwareSports
Responsibilities
Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance
Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate
Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements
Maintain and improve internal and external support resources, including help articles and instructional content
Communicate product updates and best practices to partners in simple and digestible ways
Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution
Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations
Qualification
Required
One or more years of experience in a customer facing role within a service or support environment
Strong verbal communication skills with the ability to stay calm, clear, and solutions focused
Excellent written communication skills for email and chat interactions
Technically adept and quick to learn new systems and tools
Comfortable working in a fast moving, collaborative environment
Experienced with spreadsheets and basic image editing tools
Benefits
Health Benefits: Medical, Dental, Vision coverage, HSA
Commuter Benefits
Home-Office Stipend
Sports Leagues subsidies for employees and their children
Cell phone and gym subsidies
Company
LeagueApps
LeagueApps is the operating system and professional community for the most enterprising youth and local sports organizers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Accel-KKRContour Venture Partners
2024-10-11Private Equity
2021-07-19Series B· $15M
2015-08-12Series A· $13M
Leadership Team
Brian Litvack
CEO and Co-Founder
Steve Parker
CTO & Co-Founder
Recent News
EIN Presswire
2025-06-22
Company data provided by crunchbase