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SCAN · 2 days ago

Senior Workforce Analyst

United States

Full-time

Remote

Mid, Senior Level

$27.95/hr - $32/hr

1+ years exp

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. The Senior Workforce Analyst plays a crucial role in forecasting and capacity planning for the Member Services department, utilizing data analysis to inform strategic decision-making and optimize resource allocation.

Elder CareHealth CareHome Health CareMedical

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Forecasting and capacity planning will incorporate contact center channels (i.e., voice/phone, secure message, unsecure email, text, etc.) and other activities (i.e., research, follow-up, etc.). Work output to include gap analysis. Capacity planning to organizational objectives

The desired reporting and analysis will be generated for prior month, current month, and long-term forecasts which will be utilized in a monthly cross-departmental meeting to determine budget and resources. Facilitate additional communication and reporting with stakeholders, ensuring transparency and alignment across teams

Forecasting and capacity planning will be continually prepared refined to adjust modeling based upon inputs and historical data

Model and visualize complex scenarios to inform strategic decision-making and ensure optimal resource allocation

Utilize Aspect software in combination with other resources to generate ongoing forecasting and capacity planning for internal customer departments

Promote continuous improvement for role and the workforce management team

Interact with Apect software and other tools to update information to drive forecasting and capacity planning

Work with internal customers to stay current with inputs that will impact forecasting and capacity planning

Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members

All other duties as assigned

Qualification

Workforce managementForecastingCapacity planningAspect softwareData analysisContinuous improvementMultitaskingProblem solvingCommunicationTeam collaboration

Required

GED/High School Diploma or equivalent experience

1-3 years of related experience

Technical expertise

Problem solving / debugging skills

Strong communication skills

Proficient in MS Office, PowerPoint, and Excel

Builds strong relationships across teams and departments through formal networks and coordination

Works effectively in team environments and contributes as a reliable, proactive team player

Communicates clearly and professionally, both in writing and verbally, with strong interpersonal skills

Thrives in fast-paced, hands-on business settings and adapts quickly to change

Demonstrates continuous improvement mindset and takes initiative in managing responsibilities

Self-starter who actively contributes to department-wide projects and daily operations

Excels at multitasking and staying organized under pressure

Preferred

5 years' workforce management experience including forecasting and capacity planning

Demonstrated experience solving significant and unique issues requiring evaluation of intangibles

Deep experience and knowledge in workforce management functions including scheduling, forecasting, capacity planning, key call center performance metrics, and reporting

Benefits

An annual employee bonus program

Robust Wellness Program

Generous paid-time-off (PTO)

Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

Excellent 401(k) Retirement Saving Plan with employer match and contribution

Robust employee recognition program

Tuition reimbursement

Company

SCAN

About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years.

Founded in 1977

Long Beach, California, USA

1001-5000 employees

https://www.thescangroup.org/

H1B Sponsorship

SCAN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (6)

2022 (6)

2021 (5)

2020 (6)