The Jenkins Organization · 1 month ago
Call Center Agent
Call Me, LLC- 0F0, Houston, TX, US
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrThe Jenkins Organization, Inc. is focused on the RV Resort industry and is looking to expand its team with Call Center Agents. The role involves addressing customer inquiries, making reservations, and managing customer complaints to ensure a high level of service satisfaction.
Real Estate
Responsibilities
Answer incoming calls and respond to customer emails
Make reservations for customers
Handle customer inquiries over the phone and via email
Conduct research using available resources to provide the necessary information
Manage and resolve customer complaints
Offer customers detailed information about our products and services
Enter new customer information into our system
Update existing customer information as needed
Identify and escalate priority issues to the appropriate channels
Route calls to the relevant resources within the company
Follow up on customer calls when necessary
Maintain detailed call logs according to our standard operating procedures
Generate call reports to track performance and improve customer service
Qualification
Required
Excellent verbal and written communication skills
Strong listening skills to understand customer needs
Analytical and problem-solving abilities
Customer service orientation and a desire to exceed expectations
Strong organizational skills and attention to detail
Judgement to make sound decisions in a fast-paced environment
Adaptability to handle various customer situations
Ability to work well in a team environment
Resilience and stress tolerance to handle challenging situations
Ability to respond to customers' questions and address objections effectively
Proficient in obtaining and maintaining customer information and leads
Familiarity with customer service principles and practices
Knowledge of call center telephony and technology
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Good data entry and typing skills
Knowledge of administration and clerical processes
Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 20 pounds
Preferred
Previous experience in a call center or customer service role is preferred
Some experience in a call center or customer service environment preferred
Company
The Jenkins Organization
The Jenkins Organization, Inc.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase