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M&T Bank · 3 weeks ago

Executive Support & Client Experience Coordinator

Boston, MA

Full-time

Onsite

Mid, Senior Level

$30.16/hr - $50.26/hr

3+ years exp

M&T Bank is a financial institution seeking an Executive Support & Client Experience Coordinator to oversee the administrative support team at their regional headquarters in Boston. The role involves managing the customer experience for visitors, providing operational support for meetings and events, and ensuring exceptional service for senior executives and employees.

Financial Services

H1B Sponsor Likely

Responsibilities

Serve as single point of contact for senior executives and assistants for services and site matters

Provide oversight of administrative support to ensure an exceptional guest and employee experience

Provide executive reception coverage and coordinate executive assistant and executive reception scheduling

Maintain reservation systems and manage scheduling, proper operation and service levels of common meeting, conference room, and hoteling spaces

Support Regional President and other senior executives on projects and initiatives

Organize communications and distribution to all employees assigned to the office location

Manage vendors to ensure accuracy and timeliness of deliveries

Ensure satisfactory completion of service requests

Provide onsite event assistance as required

Serve as key contact for local Disaster Recovery and Business Continuity activities

Exercise usual authority of a manager concerning staffing, performance management, promotions, compensation, and disciplinary actions

Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other duties as assigned

Qualification

Customer serviceSupervisory experienceEvent planningCommunication skillsSpreadsheet softwareWord processing softwarePresentation softwareScheduling software

Required

Associate's degree, or equivalent work experience

3+ years' work-related experience

1+ years' work leadership or supervisory experience

Ability to use discretion, maintains confidentiality, and use sound independent judgment

Preferred

Bachelor's degree

2+ years' supervisory/management experience

Excellent customer service skills with ability to use tact and diplomacy

Excellent verbal and written communication skills

Experience working with personal computer systems, including relevant spreadsheet, presentation, word processing and scheduling software

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)