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The Scion Group · 1 day ago

Community Manager

Greater Macon

Full-time

Onsite

Mid, Senior Level

3+ years exp

The Scion Group is a leader in student living, seeking a Community Manager to enhance operational performance and community engagement. The role involves staff development, property administration, financial performance management, and ensuring a positive customer experience.

Real Estate

No H1B

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse

Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career

Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder

Elevate employee experience through data, conversations and team building to ensure high morale

Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments

Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters

Conduct quarterly apartment inspections to assess damage and identify property improvements to address

Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance

Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections

Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards

Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects

Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property

Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines

Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines

Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget

Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being made and deadlines are being met

Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates

Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units

Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements and month-end processes

Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income

Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset

Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience

Accountable for achieving all unique Key Performance Indicator set for the property

Support AGM with escalated resident concerns and assist in de-escalating situations when needed

Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity

Qualification

Property Management SystemsVendor managementCustomer-centric mindsetFinancial PerformanceTime ManagementConflict ManagementExceptional communicatorMicrosoft OfficeProject Management ToolConfidentiality