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Lennox · 1 day ago

RDC/LDC Office Support IV/Lead-HCS

Denton, TX

Full-time

Onsite

Senior Level, Lead/Staff

$25.33/hr - $32.78/hr

8+ years exp

Lennox is a leading company in HVAC and refrigeration solutions, dedicated to innovation and sustainability. The role of RDC/LDC Office Support IV/Lead involves providing complex clerical support to the Regional Distribution Center, ensuring compliance with safety regulations, and maintaining accurate logs and reports to enhance operational efficiency.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Innovation Management

Responsibilities

Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors

Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance

Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation

Provides timely customer service to all internal and external customers

Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations

Carries out any supporting activities, including determining disposition of damaged product

Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues

Participates in other projects as assigned

Qualification

HVAC industry experienceMicrosoft OfficeSAPCustomer service principlesComputer literacyGeneral office applicationsVerbal communicationWritten communication

Required

Requires a high school diploma or an equivalent combination of education and experience

Requires at least 8 years related experience

Knows the principles and processes for providing customer services

Requires good verbal and written communication skills

Must have strong computer literacy in Microsoft Office, including Excel, Word and PowerPoint

Requires experience with general office applications such as FAX and EDI

Preferred

A bachelor's degree or equivalent combination of education and experience is preferred

HVAC industry experience preferred

Prefer experience using SAP including using queries

Benefits

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insurance

10 days paid time off

12 paid holidays

3 floating holidays per year

Company

Lennox

Glassdoor4.0

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Founded in 1895

Richardson, Texas, USA

10001+ employees