Apply on Employer Site

OpenAI · 2 days ago

Finance Shared Services Lead

San Francisco, CA

Full-time

Hybrid

Director/Executive

15+ years exp

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Finance Shared Services Lead to design, build, and lead their global Finance Shared Services function, transforming how Finance operates and ensuring operational excellence across various financial workflows.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS

Growth Opportunities

Responsibilities

Build, lead, and stabilize OpenAI’s global Finance Shared Services function, spanning P2P, O2C, R2R, Payroll operations, and scaled transactional workflows

Launch additional finance functions into the shared service model

Stand up and manage a hybrid delivery model across internal teams, BPO teams, and automation solutions (bots, GPT agents, Oracle automations)

Own operational excellence, service delivery, SLAs, KPIs, and continuous improvement across all shared services processes

Drive the transition from staff augmentation to a full BPO operational model with Accenture, ensuring quality, scale, and cost efficiency

Own service-level governance, operational cadence, quarterly business reviews, and issue escalation between OpenAI and BPO teams

Establish quality controls, risk mitigations, reconciliations, and compliance standards consistent with public-company expectations

Develop and manage workforce planning, capacity models, and cost structures for shared services operations

Partner with Controllership, Procurement, Strategic Finance, Treasury, Tax, and IT to deliver integrated financial operations with a GPO model

Influence senior leaders and drive alignment on the shared services vision, service model, and operating framework

Qualification

Finance OperationsShared ServicesBPO LeadershipP2PO2CR2ROperational ExcellenceService Delivery FrameworksChange ManagementStakeholder ManagementLeadership SkillsCommunication SkillsCross-Functional Collaboration

Required

15+ years of experience in Finance Operations, Shared Services, BPO leadership, or Global Business Services (GBS) roles in high-growth or public-company environments

Deep understanding of P2P, O2C, R2R, payroll operations, and compliance workflows

Experience managing or transitioning to a BPO/outsourcing model at scale

Strong operational rigor: SLAs, KPIs, service delivery frameworks, governance, and continuous improvement

Proven ability to design scalable processes, systems, and teams in rapidly evolving environments

Excellent leadership, communication, stakeholder management, and change management skills

Ability to work cross-functionally and influence executives, including driving decisions without formal authority

Comfort with ambiguity and fast-moving priorities; thrives in a high-growth, mission-driven environment