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Plexus Corp. · 1 month ago

Customer Manager/Global Account Manager (Aerospace & Defense)

Neenah, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Plexus Corp. is dedicated to creating transformative products across various industries, including Aerospace and Defense. The Customer Manager/Global Account Manager will develop and execute account strategies for assigned customers, ensuring customer satisfaction while driving revenue and profitability for Plexus.

AutomotiveBusiness DevelopmentElectronicsEnterprise ApplicationsManufacturingSupply Chain Management

Responsibilities

Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."

Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs

Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives

Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship

Learn and develop mastery of Plexus's sales enablement methodology

Qualification

Account managementCustomer relationship buildingFinancial acumenSolution sellingElectronics manufacturing knowledgeBasic computer skillsAdvanced communication skillsDecision making