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FDM Group · 3 weeks ago

Technical Support Engineer/Site Reliability Engineer

New York, NY

Contract

Hybrid

Mid Level

3+ years exp

FDM Group is a global business and technology consultancy delivering client and industry driven solutions. They are seeking a Technical Support Engineer/Site Reliability Engineer to support a project in the financial sector, responsible for owning and resolving client incident and request cases while ensuring a great experience with their products.

College RecruitingConsultingCorporate TrainingInformation TechnologyInfrastructureIT ManagementTraining

No H1B

Responsibilities

Triages complex software products and applications technical and business flow issues and provide assistance to customers, as part of a global team of Support Engineers and SREs

Prioritizes and resolve incidents and requests raised by external and internal clients

Documents issue resolutions and FAQs not found in our official products documentation

Properly escalates unresolved issues to appropriate internal L3/L4 engineering/developer teams

Participates in the global team’s scheduled 24x7x365 on-call rotation to provide support coverage during non-business hours and weekends

Qualification

Cloud environmentsKubernetesDockerJavaPythonSQLNetworking protocolsOperating SystemsCustomer service skillsCommunication skillsProblem-solving skillsContinuous learning

Required

Bachelor's degree in computer science, engineering or related discipline (or equivalent technical training and/or work experience)

Minimum 3 years of experience as a DevOps Engineer, SRE, Developer, App Support Engineer or similar technical role, preferably at a fintech, Crypto/Blockchain startup or financial institution

Strong understanding and hands on experience in setting up infrastructure and deploying apps securely in cloud environments (Amazon, GCP, Azure) using Kubernetes and Docker

Experience developing commercial applications using Java, JavaScript, Python or Scala

Experience using and administering databases, particularly SQL, PostgreSQL and/or Oracle

Good understanding of networking protocols/firewalls and cloud computing environments

Experience in packaging and deploying applications

Ability to diagnose and troubleshoot technical issues (eg: analyzing problems, testing solutions, and recommending changes)

Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)

Familiarity with connecting and configuring nodes on public blockchain networks and managing distributed apps/ledgers on these networks (Ethereum, Solana, Canton Network)

Familiarity with connecting and using wallets to mint/burn/transfer/hold crypto tokens

Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)

Communication Skills – Ability to effectively interact with clients, colleagues and other stakeholders and use excellent verbal, written and listening skills to explain technical concepts

Problem-solving Skills – Able to identify and understand issues across the technology stack and develop solutions to fix them

Customer service skills – Ability to maintain a supportive and calmative approach to answer client questions, solve problems and provide solutions in a pressure situation with clients during production outage situations

Continuous Learning – in the use and troubleshooting of DA products and DA developed support tools; in the use and troubleshooting of third-party products and services typically used in conjunction with DA products; and in using third-party tools used at DA

Ability to work as a self-starter, with high energy, initiative and confidence, in a fast-paced, change-oriented environment

Experience in working in a Financial Services environment and familiarity with financial asset types and/or experience gained in the crypto industry