Office Support Specialist IV - Service Specialist jobs in United States
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NEOGOV · 1 month ago

Office Support Specialist IV - Service Specialist

positionNorristown, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20.52/hr - $24.20/hr

NEOGOV is seeking an Office Support Specialist IV - Service Specialist to act as the initial point of contact for the Board of Assessment Appeals. The role involves greeting visitors, managing calls, assisting with the appeal process, and providing general clerical support.

GovTechHuman ResourcesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Answering calls in a professional, friendly and courteous telephone manner. On occasion may answer approximately 200 calls a day. Informing and instructing the public regarding the methods of appealing assessments, millage rates and other pertinent questions regarding the department. Screen and direct incoming calls and faxes
Support the appeal process on hearing days by signing in Appellants, answering general questions, and directing them to the appropriate hearing room
Review appeal applications, verify effective date, assessment amount, owners name, original signature, address, parcel number, determine if appeal is interim/annual, If interim appeal; verify if timely filed. Write block number, unit number, check amount, check number, assessor’s name on application. Register check number and amount for treasurer
The Service Specialist is responsible for assembling appeal packets, mailing forms to taxpayers. Date stamp all permits, and appeal applications. Sort and deliver mail to various divisions in department
Serve as the front-line point of contact, answering constituent questions to relieve burden on other personnel
Verify homestead applications and determine the eligibility of applicants in concert with Homestead Coordinator

Qualification

Public relations skillsClear communication skillsMulti-telephone systemsBasic Real Estate knowledgeManage tasksOffice practicesAttention to detailWork under pressure

Required

Ability to manage multiple tasks with frequent interruptions
Strong public relations skills
High school diploma
Basic Real Estate knowledge
Clear written/oral communication skills
Knowledge of office practices
Ability to work under pressure
Ability to be attentive to detail

Preferred

Operating knowledge of and experience with multi-telephone systems

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

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Company data provided by crunchbase