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UICGS / Bowhead Family of Companies · 1 day ago

VTC Engineer, Lead

Colorado Springs, CO

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

UICGS / Bowhead Family of Companies is seeking a Lead VTC Engineer to support their customer on the PICRD II contract in Colorado Springs, CO. The role involves planning and overseeing video conferencing installations, maintaining AV systems, and mentoring junior personnel while ensuring compliance with DoD standards.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks

Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels)

Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government

Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments

Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments

Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions

Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve

Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards

Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks

Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation

Interface with government leadership and external vendors to ensure operational continuity and technology alignment

Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support

Support the creation and maintenance of SOPs and security documentation for AV/VTC operations

Qualification

VTC/AV system engineeringCrestron programmingExtron programmingDSP audio installationComp TIA Security +Technical documentationCustomer service skillsTrainingTechnology recommendationsNetwork experiencePython 3.x proficiencyMentoringProblem-solving

Required

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science

Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems

Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks

Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations

Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate)

Comp TIA Security + and at least one of the following: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist

Must currently hold a Top Secret security clearance with SCI eligibility

Must be able to lift up to 25 pounds

Must be able to stand and walk for prolonged amounts of time

Must be able to twist, bend and squat periodically