The Hanover Insurance Group · 1 week ago
Sr Specialty Claim Consultant (Professional Liability)
Itasca, IL
Full-time
Hybrid
Senior Level
6+ years expThe Hanover Insurance Group is a company with over 170 years of experience in delivering on their promises and supporting their values. They are seeking a Senior Specialty Claims Consultant to manage the investigation, evaluation, negotiation, and resolution of professional liability claims, ensuring high levels of communication and technical expertise throughout the process.
Insurance
Responsibilities
Fully responsible for the coverage analysis investigation, evaluation, negotiation, and resolution of miscellaneous professional liability claims with exposures up to $1M
Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits
Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination
Possesses a high and extensive level of technical knowledge and skills including product and industry
Negotiate settlements mitigate losses and control expenses on our company’s largest losses
Maintain a high level of communication with leadership
Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters
May co-adjust cases to facilitate learning and to impact file
Recognized as the company consultant in a field providing technical guidance assistance and training to lower level associates
May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
Qualification
Required
Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits
Typically has 6-10 years professional experience
Bachelor's degree or equivalent experience
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills
Promotes and facilitates free and open communication
Understanding of applicable statutes regulations and case law
Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations requirements or priorities
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision
Proficient in MS Office Excel Word Internet etc
Proficient using Claims systems (i.e. CSS PMS etc.)
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work hours in excess of 40 hours per week
Ability to work in a fast paced changing or stressful environment
Ability to perform work in a noisy/loud work environment
Ability to operate a motor vehicle
Benefits
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Company
The Hanover Insurance Group
The Hanover Insurance Group, Inc., based in Worcester, Mass., is the holding company for several property and casualty insurance companies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-08-19Post Ipo Debt· $500M
1995-10-20IPO
Leadership Team
Mark Coderre
Vice President, Deputy CISO
Kate B. Williams
President, E&S
Recent News
2025-11-03
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