The Phoenix Group · 4 weeks ago
Information Technology Support Specialist
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$35/hr - $45/hrThe Phoenix Group is focused on providing IT support in the education sector, particularly for universities and large school systems. The role involves providing Tier 1–2 helpdesk and desktop support, troubleshooting systems, and collaborating on modernization initiatives.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Griffin Hill
Responsibilities
Provide Tier 1–2 helpdesk and desktop support for faculty, staff, and students
Troubleshoot Windows, macOS, Microsoft 365, and common academic applications
Support identity and access management (Active Directory, Azure AD)
Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM)
Document issues and resolutions in a ticketing system
Collaborate with project managers and senior engineers on modernization initiatives
Deliver white-glove support in a professional, customer-facing environment
Qualification
Required
Provide Tier 1–2 helpdesk and desktop support for faculty, staff, and students
Troubleshoot Windows, macOS, Microsoft 365, and common academic applications
Support identity and access management (Active Directory, Azure AD)
Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM)
Document issues and resolutions in a ticketing system
Collaborate with project managers and senior engineers on modernization initiatives
Deliver white-glove support in a professional, customer-facing environment
Benefits
Consistent contract work
Stable, long-term projects
Predictable schedules (little to no on-call)
Meaningful work supporting students, faculty, and staff
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase