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RR Donnelley · 1 day ago

Strategic Account Specialist - Retail focus

Chicago, IL

Full-time

Hybrid

Senior Level

5+ years exp

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Strategic Account Specialist to act as a liaison between customers, sales, and production facilities, ensuring service quality and customer satisfaction across multiple locations.

Marketing & Advertising

Hiring Manager

Brenda Hernández Sepúlveda, MBA

Responsibilities

Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning

Partners with Sales to develop and execute on strategic customer plans and build contract provisions

As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs

Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness

Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed

Enter orders into production, and issues and revises instructions for manufacturing

Coordinate the delivery of customer-supplied and other production materials across the platform

Maintains active communication with and provide job status updates to customer, sales and manufacturing

Facilitate the resolution of production-related problems and conduct appropriate service recovery process

Provides leadership, career development and procedural assistance to the junior Account Specialists

Qualification

Customer relationship managementStrategic planningProduction process oversightBusiness acumenMicrosoft WindowsProblem resolutionCommunication skillsMentoring

Required

Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience

Must be able consistently identify critical elements, variables and alternatives to develop solutions

Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions

Able to communicate clearly and courteously with those who need to know of decisions/actions/problems

Able to apply excellent business acumen and collaborative skills when resolving problems

Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments

Able to apply expertise in all the tools or applications used to complete work assignments

Able to mentor junior level team members in the use of tools and/or systems in the position

Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand

Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted

Requires strong understanding of the impact of a message on the organization or customer

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees