Liquibase · 3 weeks ago
Technical Support Engineer (Remote, US-Based, Pacific Time Zone)
United States
Full-time
Remote
Entry, Mid Level
2+ years expLiquibase is a quickly growing company that delivers enterprise solutions for DevOps database change processes. They are seeking a Technical Support Engineer to help customers solve complex technical issues related to their database change management product.
DatabaseDeveloper ToolsInformation TechnologyOpen SourceSoftware
Responsibilities
Surprising and delighting customers
Using your technical skills and DevOps background to identify, resolve, and manage high-priority, time-sensitive issues for our customers with timely updates while striving to improve overall customer satisfaction
Communicate with customers through a ticketing system, with phone calls and screen sharing
Root cause isolation and advocating for needed product fixes
Updating and creating documentation and knowledge base articles to improve the customer experience
Collaborating cross-functionally with other teams to troubleshoot and resolve issues
Work a weekend on-call rotation
Qualification
Required
Strong customer service skills, including managing customer expectations and moderating customer calls
Ability to build trust while managing critical issues for high-profile customers and maintaining empathy, integrity, and attention to detail
Excellent troubleshooting skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
2+ years of working with popular DevOps tools and services such as Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, and Kubernetes
2+ years of working with and understanding CI/CD concepts and practices
Proficient in cloud platforms, such as AWS and Azure
Solid understanding of networking fundamentals and server administration, specifically Windows Server and Linux
Technical experience with a variety of databases, including, but not limited to, Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake
Experience with source control (such as Git & GitHub) and shell scripting
The ability to build knowledge of new technologies easily
Be located in PST or be willing to work in that time zone
Preferred
Experience configuring and troubleshooting at least two of the following: Load Balancing Technology, SAML and OIDC Identity Protocols, X.509 and general certificate management processes, LDAP, TNS, Kerberos authentication protocols, and Active Directory architecture
Experience using Liquibase or Liquibase Fundamentals Certification
Benefits
Home office allowance for remote workers
Meaningful equity (US only)
Comprehensive health, vision, and dental benefits - country dependent
Generous paid time off and paid holidays
401K matching (US only)
Company
Liquibase
Liquibase simplifies and automates database deployment and configuration for applications.
51-200 employees
H1B Sponsorship
Liquibase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$27.01MKey Investors
RC CapitalS3 VenturesMercury
2019-02-28Series C· $10M
2017-06-01Series C· $2.1M
2016-01-21Series B· $8M
Leadership Team
Patti Soch
Chief Executive Officer
Robert Reeves
Co-Founder & CTO
Recent News
Computer Weekly
2025-12-13
2025-11-19
Company data provided by crunchbase