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Customers Bank · 1 day ago

Quality Control Auditor

Malvern, PA

Full-time

Hybrid

Mid Level

3+ years exp

Customers Bank is a super-community bank focused on delivering memorable customer experiences while maintaining a strong financial foundation. The Quality Control Auditor position is responsible for ensuring accuracy and regulatory compliance of loan boarding and reporting, as well as supporting process improvement across Loan Operations.

BankingCommercialFinancial ServicesVenture Capital

Responsibilities

Perform end-to-end quality control reviews of new consumer and commercial loans booked to the Bank’s core system, ensuring internal approvals align with executed loan documentation and that loans are accurately set up on the core platform

Complete detailed CRA and HMDA LAR reviews to ensure accurate data input and regulatory compliance

Manage the daily reconciliation of Loan Control and GL in-process accounts, including research and resolution of out-of-balance conditions, and balance daily Loan Operations teller branch activity

Work directly with processors, lenders, and when necessary external customers to identify, research, and clear outstanding items on Loan Control and GL in-process accounts in a timely manner

Perform monthly reconciliations in the Cadency program and submit required reporting to the Accounting department

Review and act on key daily and weekly reports, including Loan Disbursement, Paid Off Loan, Correction Change, and Macro Analysis reports, ensuring that exceptions are identified, communicated, and resolved

Research IBS core system issues and coordinate with FIS client services and internal stakeholders to resolve problems and prevent recurrence

Monitor shared mailboxes (such as Loan Accounting and Commercial wire inboxes) and distribute work appropriately to maintain timely completion of items and effective workload management

Work closely with all areas within Loan Operations to resolve outstanding audits, maintain consistent knowledge of processes and procedures, and provide back-up QC loan review support during peak periods

Participate in gathering information and documentation for internal and external audits and regulatory examinations, supporting timely and accurate responses

Develop, recommend, and assist in implementing process improvements and industry best practices across Quality Control, Loan Accounting, and Loan Operations to strengthen loan quality, reconciliation accuracy, and operational efficiency

Support other Loan Operations functions as business needs require, and perform other duties and projects as assigned by management

Qualification

Loan Operations experienceLoan Accounting knowledgeCore banking systemsAnalytical skillsRegulatory complianceProcess improvementMicrosoft Office SuiteFinastra LaserProSalesforce proficiencyAI tools knowledgeCommunication skillsOrganizational skillsProblem-solving skillsAdaptability

Required

3 to 5 years of experience in Loan Operations, Loan Accounting, Documentation, and/or internal audit, with exposure to both commercial and consumer loan portfolios

Hands-on experience with loan reconcilement and GL balancing, including research and resolution of out-of-balance conditions on Loan Control and in-process accounts

Ability to interpret financial reports, legal loan documents, and complex loan structures, and translate those into accurate system setups and clear findings

Strong analytical and problem-solving skills, with a high degree of accuracy and attention to detail on repetitive, detail oriented work

Strong knowledge of commercial and consumer loan operations and servicing practices, including documentation, funding, boarding, and servicing controls

Demonstrated ability to work independently, prioritize and manage multiple tasks, and meet deadlines during high volume and month end periods with limited supervision

Excellent written and verbal communication skills, with the ability to provide clear guidance, training, and feedback to business partners and team members, and to deliver strong internal and external customer service

Strong organizational skills and adaptability in a fast paced, demanding, and rapidly changing environment

Willingness to work extended hours during peak periods, including the last business day of each month and the last business day of the calendar year

Advanced knowledge of core banking system processes, preferably IBS, including loan setup, maintenance, and reporting functions

Proficiency with loan documentation and booking platforms such as Finastra LaserPro, and comfort working across multiple loan servicing and workflow systems

Proficiency with Salesforce and related workflow tools, including nCino, for tracking pipeline, documentation, and exceptions

Proficiency with Microsoft Office Suite, including strong working knowledge of Excel, Word, Outlook, and PowerPoint for analysis, reporting, and presentations

Ability to embrace and leverage AI tools and automation to drive operational improvements, enhance quality control, and support data driven decision making