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Mphasis · 3 days ago

Payment Processing Specialist

Tampa, FL

Full-time

Onsite

Mid Level

3+ years exp

Mphasis is a company that applies next-generation technology to help enterprises transform businesses globally. The Payment Processing Specialist will provide client-facing support and operational expertise for various payment channels, ensuring high-quality payment operations and compliance with relevant regulations.

Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management

Responsibilities

Provide professional, timely, and accurate responses to client inquiries related to payment operations

Demonstrate expertise in explaining payment processes, troubleshooting issues, and guiding clients through onboarding and ongoing support

Maintain high standards of client communication, including documentation of interactions and follow-ups

Execute payment operations (Wires, ACH, H2H, API) in accordance with documented procedures and regulatory requirements

Ensure accuracy and completeness in transaction processing, reconciliation, and reporting

Proactively identify and resolve operational issues, escalating as needed per defined protocols

Collaborate effectively with internal teams (IT, operations, client service) to resolve issues and implement solutions

Provide regular status updates, progress reports, and issue logs to designated stakeholders

Attend scheduled meetings and participate in knowledge-sharing sessions

Adhere to all relevant regulatory, security, and compliance standards

Support audit and risk management activities by providing required documentation and evidence of controls

Recommend process improvements and automation opportunities based on observed pain points or inefficiencies

Stay current with industry best practices and emerging payment technologies

Meet or exceed defined service level agreements (SLAs) for accuracy, timeliness, and client satisfaction

Participate in quality assurance reviews and implement feedback for ongoing improvement

Maintain comprehensive documentation of processes, issues, resolutions, and client interactions

Ensure smooth knowledge transfer to internal teams at project completion or transition points

Qualification

Wires payment processingACH payment processingAPI payment processingClient onboardingProject managementSpanish languageEffective communication

Required

Minimum 3 years of experience in client-facing roles within financial services or payments operations

Knowledge and hands-on experience with Wires, ACH, H2H, and API payment processing

Effective communication and project management skills

Familiarity with client onboarding, testing, and implementation processes

Ability to work on-site within the Tampa location

Preferred

Ability to speak Spanish is a plus

Company

Mphasis

Glassdoor3.4

Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.

Founded in 1998

Bangalore, Karnataka, IND

10001+ employees