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Harry Winston · 9 hours ago

Operations Coordinator

New York, United States

Full-time

Onsite

Entry Level

2+ years exp

Harry Winston is a luxury jewelry brand, and they are seeking an Operations Coordinator to efficiently manage the Salon vault operations. The role involves inventory control, merchandise transfers, quality assurance, and back office retail support to ensure compliance with company policies.

JewelryManufacturing

Comp. & Benefits

Hiring Manager

Michael Guntmacher

Responsibilities

Assist in the day to day operation of the Salon vault

Conduct the daily opening and closing procedures and comply with all Security requirements

Accurately record and reconcile incoming and outgoing merchandise to and from the vault

Display and exercise merchandise organization skills per product range in the vault area

Establish proper knowledge of jewelry and timepiece collections and inventory and how to search for these items efficiently

Act as a reliable back up and develop communication with Salon staff

Operate in compliance to HW policy and guidelines

Conduct and assist with vault counts at least twice daily and comply with current and future inventory reconciliation procedures

Perform monthly physical inventory of merchandise

Responsible for signing merchandise in and out of the vault and reconciling inventory daily

Maintain a concise and accurate daily reconciliation system as per HW guidelines

Assist with inventory reconciliation requests in Harry Winston and Swatch Group inventory systems

Coordinate domestic / international shipping, photo shoots, loan requests, as well as external event transfers and produce appropriate documentation

Coordinate Client Owned Merchandise transfers for local / international repairs and produce appropriate documentation

Assist with stock replenishment requests, client appointment requests and provide feedback as required

Ensure compliance with local and international legislation regarding international transfers

Ensure compliance with HW policies and guidelines regarding merchandise transfers

Responsible for executing all systems related processes that relate to the daily vault operation, Retail Operations and sales support, such as:

Sales invoicing and credit

Capturing client related data

Product searches, item presentations

Inventory tracking and stock reconciliation processes

Repair management process

Merchandising transfers and Logistics related process

Quality Assurance process and reporting

Back office reporting

Inspect and report inbound and outbound jewelry merchandise transfers, memo returns, repairs, items of stock and Client Owned Merchandise in accordance to current QA policies and procedures

Generate and communicate all QA related documentation

Ensure proper care and handling of all merchandise and company assets

Ensure compliance with all departmental procedures that relate to merchandise handling and enforce consistency on the use of these procedures such as the “Retail Quality Assurance”, “Care and Handling” and “Packing Standards” guidelines

Assist with the execution of daily sales and credit supporting documentation report to Accounting as required

Assist with Salon daily sales, transaction and inventory reporting requirements as required

Ensure HW Policy compliance in all aspects of the day to day business

Ensure that all supplies in the vault are fully working and replenished when necessary

Maintain inventory of basic supplies

Assist with replenishment of Salon supply orders as required

Maintain an efficient and organized filing system

Maintain a clean and organized space at all times

Qualification

Inventory controlMicrosoft OfficeJewelry/Watch InspectionAnalytical skillsEnglish proficiencyService orientationDetail orientationOrganizational skillsProblem-solving skillsCommunication skills