Touchstone Climbing · 1 month ago
Front Desk Staff - Class 5
Torrance, CA
Part-time
Hybrid
New Grad, Entry Level
$21/hr - $21/hrTouchstone Climbing owns and operates 16 climbing gyms across California, fostering a vibrant community. The Front Desk Staff serves as the welcoming face of the gym, responsible for ensuring a positive experience for members and guests while managing various administrative tasks.
FitnessHealth CareSports
Responsibilities
Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
Making all visitors feel welcome, answering calls, and responding to emails at the front desk
Processing memberships and online transactions
Managing calendar reservations
Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
Selling merchandise and climbing gear in our retail shop
Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
Maintaining a clean gym, with no cleaning task left undone
Support other team members and contribute to a positive team environment
Additional opportunities to work with our communities and classes may be available in the future for interested candidates
Qualification
Required
Flexible availability, including evenings and weekends (no exceptions)
Passion for climbing and knowledge of climbing terminology and safety practices
Ability to remain friendly and calm while managing customer needs in a variety of situations
Highly self-directed and motivated; if you see a task that needs to be done, you do it
Comfortable and proficient working with computers and point of sales systems
Ability to multitask and work efficiently in a fast-paced environment
Preferred
Customer service, service industry, or office management experience is a plus but not required
Current CPR and First Aid certification is a plus
Benefits
Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
Paid Time Off – Vacation and sick leave provided
Free Gym Membership – Access to all Touchstone facilities
Flexible Work Schedule – Supporting work-life balance
Company
Touchstone Climbing
Touchstone Climbing is a sports company that provides indoor climbing and fitness gyms.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Melvin
CEO
Recent News
2025-04-02
Company data provided by crunchbase