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Greylock Federal Credit Union · 1 month ago

Teller, West Street Branch

Pittsfield, MA, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21.25/hr

0+ years exp

Greylock Federal Credit Union is a community-focused financial institution with a long history of service in Berkshire County. They are seeking a Teller to provide high-quality member services, process transactions, and promote Credit Union products while adhering to established policies and compliance guidelines.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures

Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Cross-trained to effectively image checks to assist with the Branch Capture function. Balances cash, work and ensures proper documentation is signed and stamped at end of day

Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed

Adheres to branch security practices and guidelines (secures work station, keys, combinations, key-card and member information), and regulatory compliance. Accountable for organizing work station, inventorying cash/coin, requesting currency and hand counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BVS (Greylock Online Learning and Development) courses

Actively participates in all sales campaigns through the use of The Product Knowledge Center, TMAs and Forums

Uses Greylock’s principles of Relationship Decisioning

Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations

Qualification

Cash handling experienceCustomer service skillsMicrosoft Office proficiencyOrganizational skillsInterpersonal skillsProblem solving skillsAttention to detailTeam player

Required

High School diploma or its equivalent

Good organizational, interpersonal, communication, problem solving skills and attention to detail required

Ability to efficiently and effectively service high a volume of transactions

Perform as a team player, displaying positive and professional attitude toward members and co-workers

Ability to use various types of office equipment, including office software, spread sheet applications and adding machines and PC proficient in Microsoft Office

Ability to lift up to 25 pounds and stand for a long period of time